Qualifying Life Events (QLE) (Changing your benefits)

A qualifying life event (QLE) is a major life change that allows you to modify your benefits outside of the annual open enrollment period. Certain events allow you to make changes to your current benefit elections during a special enrollment period outside of Veolia Annual Enrollment period.
Common qualifying life events include: marriage, divorce, birth or adoption of a child, death of a spouse or dependent, loss or gain of other health coverage, change in employment status, or relocation that affects your benefit coverage area.

Getting married or registering a domestic partnership
Divorce or dissolution of a domestic partnership
Birth or adoption of a child
Your spouse or eligible domestic partner loses health insurance coverage
Experiencing a death in the family
Turning 26 and losing coverage from your parents health insurance plan or having a dependent who turns 26 and loses your coverage
Full List of applicable life events

You have 31 days from the event date to make benefit changes. If you do not make changes within 31 days from the date of the event, you will have to wait until Annual Enrollment.

If you experience a QLE, you have a window of 31 days from the date of the event to make any necessary changes to your elections and to submit substantiating documentation for the QLE, if required.
- You can not declare the life event until the day of the event.
- Missing this deadline could mean having to wait until the next Annual Enrollment, which could be as long as a year.
Log in to the Benefits Enrollment System by clicking one of the links below and select Life Events or call the Veolia Benefits Center for assistance.
- I am on the Veolia Intranet Id like to make my changes with one click
- I am on my home computer or mobile device
If you prefer to make the applicable updates by phone, contact the Veolia Benefits Center at (844) 690-0918 and a representative can walk you through the process and assist with questions you may have.
Once you have completed the Life Event, you will receive a confirmation statement via email the Veolia Benefits Center – noreply@mybenefitexpress.com.

Documentation may be required to substantiate the QLE.
Veolia Acceptable QLE Substantiating Documentation
- If required, documentation must be submitted within 31 days of the date of the QLE.
Missing this deadline could mean having to wait until the next Annual Enrollment, which could be as long as a year.

DO NOT WAIT to receive the Social Security Number or state birth certificate to add your newborn.
You must call the Benefit Center or login and add your newborn child within 31 days of the childs birth.
A hospital record of the childs birth indicating the date of birth, childs name, and parents name can also be used as substantiation documentation.
- If you are adding a newborn child, you only need the childs name and date of birth to add the newborn to your coverage. The newborns Social Security Number can be provided at a later date. After the newborn has been added, you will receive a request to provide the required documentation (the newborns hospital documentation or legal birth certificate) to support the newly added dependents eligibility. You can either upload that directly to your Benefits System profile, or submit it to the Veolia Benefit Center.

A dependent verification is required when enrolling your dependents onto your benefit plans.
Timeframe – You have 31 days from the date of the life event to enroll and verify your dependents.
Review – Veolia Acceptable Forms of Documentation For Dependent Verification/Substantiation
- We suggest that you have your documentation available electronically (for example, take a picture of your marriage certificate) so you can upload it as you enroll.
Upload your dependent documentation onto the Benefit Enrollment site and you will receive notification once the dependent has been approved for verification.
- The dependents will be marked as pending until the verification process has been completed.
You will receive a confirmation that your dependent has been verified

Veolia Benefits Center
- Phone Number: (844) 690-0918. Representatives are available from 7:30am to 6pm CST, Monday through Friday
- Email: help@mybenefitexpress.com