Employee Assistance Program (EAP)

Veolia North America employees and their dependents automatically have access to our EAP, administered by Magellan Behavioral Health. The EAP provides confidential assistance 24 hours a day, 365 days a year.

When you contact the EAP, you will speak to a specialist who will help identify the issue and determine a course of action. You’ll also have access to licensed counselors who can help with:

• Parenting
• Work-related situations
• Relationship problems
• Substance abuse
• Legal and financial services

To meet with a counselor in-person or by video conference, visit your program website and click on the Find Care tab to access the online provider search.

To meet with a counselor by text message, live chat, phone or video, the clinician will work with you to complete a referral form to get started with BetterHelp. The referral form will generate an email to you with a unique link to complete a BetterHelp questionnaire.

After you complete the questionnaire, you will be matched with a provider. Typically, you can begin communicating with a provider within 24 hours of completing the questionnaire.

For more information:

• Watch this introductory video from Magellan Health.
• Download this Participant Flyer or Participant Flyer – Spanish version
• BetterHelp – Virtual Therapy

 

Have More Questions?

Contact Magellan Health at (800) 324-8914 or online at www.magellanascend.com. In order to access the website, you will need to enter the toll-free number above and then create a username and password.